Privacy and Access to Records


The information we collect helps us keep up-to-date about your needs so we can care for you in the best possible way.

We respect your privacy by:

  • Only keeping information that is relevant to your health and support needs
  • Storing your information securely
    • Only sharing information with your permission, or if required by law*
  • Telling you how to access the information collected about you
  • Providing you with a copy of your health record if requested and making corrections if needed.*NOTE: The Family Violence Protection Act 2008 states that our services are responsible for requesting and sharing information used to assess and manage family violence risk. Generally, your information will not be shared without your consent. However, if there is a serious threat to an individual’s life, health or safety, your information may be shared without your consent to prevent harm.

Your information may also be shared without consent if it is necessary to ensure the safety and wellbeing of a child and/or assess or manage family violence risks. For more information:
• Ask our staff. They can answer your questions or put you in touch with someone who can
• Ask for a copy of our Privacy Policy
• Contact the Office of the Victorian Information Commissioner on 1300 006 842 or

Your health information is protected by BHN Service. When we collect personal information, as defined by the Act, we will comply with the Australian Privacy Principles.

A privacy law regulates how personal information is collected, used, disclosed, stored, accessible, and disposed of throughout its life cycle. Access the BHN Privacy Procedure.

Access to Records

As part of its commitment to supporting clients’ rights to access information held about them under the Health Records Act, BHN also ensures that clients’ personal information and health records are protected and handled in accordance with Australian Privacy Principles.

Clients and those acting on their behalf will have their requests considered, and proactive disclosure will be made to provide relevant information. Individuals or entities acting on behalf of our clients must obtain the written consent of the client or demonstrate legal authority (i.e. Executor of the Deceased Estate, court subpoena).

Under the following circumstances, BHN may refuse access, in whole or in part:

  1. Providing access would have an unreasonable impact on other individuals’ privacy;
  2. Granting access would pose a serious threat to the life, health, or safety of another individual, or to public health or safety;
  3. The law or a court/tribunal order requires or authorises denying access;
  4. It is a vexatious request.

Please complete this form and return it to if you wish to access your records.