Your Rights & Responsibilities

At Better Health Network, our vision is: Your health, your choice, your way. We encourage our clients to share responsibility for their health, wellbeing and support.

When using our services, you have the right to:

• Feel welcome, safe and supported
• Quality care from trained staff who will respect your
  privacy and dignity
• Receive care and support without fear of
  discrimination of any kind
• A clean, safe and comfortable environment
• Know the full cost of the proposed service
• Refuse any assessment, support or treatment
• Have an advocate (friend, family and/or interpreter/
  signer) present when attending the service.
• An interpreter can be arranged by our staff at no cost
• Request that your care or support be provided by a
  different staff member
• Make a complaint about a service and continue to
  access our services after a complaint has been made.

You are responsible for:

• Providing our staff, to the best of your ability, accurate
  information about your health and wellbeing
• Keeping appointments and providing as much notice as
  possible if you need to cancel
• Treating our staff and other clients respectfully
• Treating seriously, any agreements to action care or
  support chosen
• The consequences of your decision to accept or reject
  advice.

For more information, contact our Quality Officer at 132 246 (132 BHN).