Your Rights & Responsibilities

BHN is committed to providing an inclusive service and working environment that promotes acceptance, safety, affirmation, and celebration for all.

At Better Health Network, our vision is: Your health, your choice, your way. We encourage our clients to share responsibility for their health, wellbeing and support.

When using our services, you have the right to:

  • Feel welcome, safe and supported
  • Quality care from trained staff who will respect your
    privacy and dignity
  • Receive care and support without fear of
    discrimination of any kind
  • A clean, safe and comfortable environment
  • Know the full cost of the proposed service
  • Refuse any assessment, support or treatment
  • Have an advocate (friend, family and/or interpreter/
    signer) present when attending the service.
  • An interpreter can be arranged by our staff at no cost
  • Request that your care or support be provided by a
    different staff member
  • Make a complaint about a service and continue to
    access our services after a complaint has been made.

You are responsible for:

  • Providing our staff, to the best of your ability, accurate
    information about your health and wellbeing
  • Keeping appointments and providing as much notice as
    possible if you need to cancel
  • Treating our staff and other clients respectfully
  • Treating seriously, any agreements to action care or
    support chosen
  • The consequences of your decision to accept or reject

For more information, contact our Quality Officer at 132 246 (132 BHN).