We continuously improve our services based on your feedback.

Your feedback is very important to us!

We use your feedback to continuously improve our services. Your feedback helps us identify what we are doing well and where we need to improve.

It is important to know that your care will not be compromised if you express your concerns. All issues raised by you will be treated confidentially and fully investigated.

Here are some ways to share your compliments, complaints, or comments:

If your contact details are provided, you will receive an acknowledgement within 48 hours.

We take complaints seriously

Please contact our CEO or one of the following organisations if your complaint is not resolved:

The Health Complaints Commissioner

The Disability Services Commissioner

NDIS Quality & Safeguards Commissioner

The Aged Care Complaints Commissioner

The Mental Health Complaints Commissioner

The Office of the Public Advocate

Victorian Ombudsman


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