Feedback
We continuously improve our services based on your feedback.
Your feedback is very important to us!
We use your feedback to continuously improve our services. Your feedback helps us identify what we are doing well and where we need to improve.
It is important to know that your care will not be compromised if you express your concerns. All issues raised by you will be treated confidentially and fully investigated.
Here are some ways to share your compliments, complaints, or comments:
- Complete our Electronic Feedback Form
- Our reception desks are equipped with Feedback forms
- Email us at feedback@bhn.org.au
If your contact details are provided, you will receive an acknowledgement within 48 hours.
We take complaints seriously
Please contact our CEO or one of the following organisations if your complaint is not resolved:
The Health Complaints Commissioner
The Disability Services Commissioner
NDIS Quality & Safeguards Commissioner
The Aged Care Complaints Commissioner
The Mental Health Complaints Commissioner
The Office of the Public Advocate
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